ED PreVisit: A Multilingual AI Solution for Pre-ED Visit Consultation, Enhanced Demand Forecasting, and Improved Patient Experience in Emergency Departments

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ED PreVisit: A Multilingual AI Solution for Pre-ED Visit Consultation, Enhanced Demand Forecasting, and Improved Patient Experience in Emergency Departments听

Project Abstract:听The "ED PreVisit" web application is an innovative AI-driven tool designed for patients planning a visit to an Emergency Department (ED), allowing them to undergo a preliminary self-triage prior to their physical arrival. With data sourced from renowned hospitals such as Jewish General Hospital, the application identifies symptom patterns, anticipates potential outcomes, and tailors its questioning to pinpoint the patient's chief complaint.听With a user-friendly bilingual interface, patients input vital details and describe symptoms, while the app transforms this data into the IT system of the target ED. This proactive approach not only expedites the registration and triage process, but also avoid unnecessary ED visits by directing non-urgent patients to general practitioners or pharmacists. Moreover, it provides ED managers with future information about patient arrivals, which can be used for better demand forecasting and resource planning.听This app can also offer estimated waiting times for various EDs, allowing patients to choose one with the shortest wait. Once a patient selects an ED and submits the questionnaire, the app will also provide tailored preparation instructions for the ED visit, based on the patient鈥檚 profile and chief complaint. Spanning from January 1 2025 to December 31, 2025, the project's focus is the development and internal evaluation of the app, ensuring its efficacy and ease of use.听

CORE RESEARCH TEAM

Profile photo of Prof. Ding

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Principal Investigator:听Professor Yichuan Ding

Associate professor of healthcare analytics at the Desautels Faculty of Management at McGill University.

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Professor of Electrical and Computer Engineering at McGill University, Associate Member of MILA, Fellow of the Canadian Academy of Engineering and Fellow of the IEEE.

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