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The myProgress service has now been restored.

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Classified as: Lecture Recording System (LRS), IT Alerts
Category:
Published on: 2 Oct 2023

Weak or stolen passwords are hackers’ primary points of entry. If you use the same password for various accounts (even if it a strong password), a security breach for one of those accounts puts all accounts at risk.

If you are prompted to create new credentials, make sure to for your new account and:

Category:
Published on: 2 Oct 2023

UPDATE: The wired connectivity at Macdonald campus has been restored.

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Classified as: Lecture Recording System (LRS), IT Alerts
Category:
Published on: 29 Sep 2023

The login page for Minerva has been updated to implement Two-Factor Authentication (2FA) and Single Sign-On (SSO).Ìý

The new login page includes two options to log in. Please take note of which login method you should use:Ìý

Classified as: IT security alerts, IT Alerts, IT Announcements, Minerva, Two-factor authentication (2FA), Single Sign-On (SSO)
Published on: 27 Sep 2023

The way we currently access McGill’s VPN (via Cisco AnyConnect) has been replaced by Cisco Secure Client. Cisco Secure Client is an upgraded version of Cisco AnyConnect and offers enhanced features, security and performance.Ìý

Classified as: IT security alerts, IT Alerts, IT Announcements, Virtual Private Network (VPN)
Published on: 27 Sep 2023

Update: The issue affecting course synchronization in myCoures has been resolved.

Original message, published on August 24, 2023:

Currently, there are several courses experiencing synchronization issues with myCourses.Ìý Additionally, there are students and instructors who are not correctly enrolled in these courses.Ìý In some cases, courses appear as synchronized or created in Banner and Minerva, while myCourses does not reflect any record of these courses.Ìý

Classified as: IT Alerts, IT Announcements, *Banner/Minerva
Category:
Published on: 23 Aug 2023

The issues affecting the non-credit course registration system have now been resolved.Ìý

Original announcement: A technical issue is affecting the non-credit course registration system. As a result, students of the School of Continuing Studies may be unable to access McGill services. IT Services is working towards a resolution, and we thank you for your patience during this time.

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Classified as: IT Alerts, IT Announcements, *Banner/Minerva
Category:
Published on: 23 Aug 2023

The issue affecting Facilities and Space Management System (FAMIS) is now resolved and the system is now available.Ìý

Original message: McGill's Facilities and Space Management System (FAMIS) is currently unavailable. IT Services is working towards a resolution. We thank you for your patience.Ìý

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Classified as: IT Alerts, IT Announcements
Category:
Published on: 21 Aug 2023

On July 11th, the security certificate that secures authentication to McGill's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks was renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner. For Android and most Windows devices, no change was necessary, but most iOS and MacOS devices are displaying a message that prompts users to accept the certificate.

Please follow these instructions to accept the certificate (see attached document for screenshots):

iOS:

Category:
Published on: 12 Jul 2023

On ÃÛÌÒ´«Ã½app1, 2023, UNIWeb will no longer be accessible to McGill staff and students.Ìý Given the very low usage rate and relatively high cost of the UNIWeb license, the decision has been taken to discontinue access to this tool.Ìý

Refer to theÌýfull message from the Academic Personnel Office.

Classified as: IT Service Desk, IT Services, Software, collaboration, IT Alerts
Published on: 12 Jun 2023

Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva.Ìý

We thank you for your understanding.Ìý

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Classified as: Minerva, system outage, IT Alerts, IT Announcements
Category:
Published on: 7 Jun 2023

Teamwork was a major motivator for many of the offices that joined the Sustainable Workplace Certification program this semester.\

It’s surprisingly easy. That was the most common takeaway for the 11 teams that joined theÌýSustainable Workplace Certification programÌýthis academic year.

Classified as: Sustainable Workplace Certification, procurement services, McGill Executive Institute
Published on: 31 May 2023

On May 18, 2023, McGill will reset its Zoom licenses back to their basic (default) setting for account maintenance purposes and to remove inactive accounts. In order to reinstate your full Zoom account functionality, you will need to login anew. With the basic account setting, meeting times will be shorter and you will not be able to create recordings. ÌýYou may reactivate your license and additional privileges by logging in to your Zoom account any time after this reset at .

Classified as: IT Service Desk, IT Services, Software, zoom, teaching and learning, collaboration, *Communication & Collaboration Tools
Published on: 17 May 2023

UPDATE: The technical issue affecting MMP is now resolved.Ìý

Original message, published May 15, 2023:

We are experiencing a technical issue with MMP. You can continue submitting your purchase requisitions; however, there may be delays in issuing POs to the supplier. We are working on resolving the issue.

Classified as: IT Announcements, IT Services
Published on: 15 May 2023

Microsoft's recent standard service update inadvertently introduced a code error causing Microsoft Teams to intermittently crash for Mac client users. Microsoft is on track to deploy a fix by the end of May. However, it may take up to a month for Microsoft to complete the deployment. As the deployment progresses, users may start to experience mitigation relief.ÌýÌý

Classified as: Microsoft Teams
Category:
Published on: 26 Apr 2023

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