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CMRK 230 Personal Selling and Customer Service (3 unit茅s)

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Nota : Ceci est la version 2019鈥�2020 de l'annuaire 茅lectronique. Veuillez mettre 脿 jour l'ann茅e dans la barre d'adresse de votre navigateur pour une version plus r茅cente de cette page, ou .

Offered by: D茅veloppement de carri猫re et perfectionnement professionnel (脡cole d'茅ducation permanente)

Vue d'ensemble

CMRK : Introduction to theories and practices of personal selling and delivery of effective customer service. Relationship, product, customer and presentation strategies. Measurement of service quality, feedback, conflict resolution, and management of customer expectations.

Terms: This course is not scheduled for the 2019-2020 academic year.

Instructors: There are no professors associated with this course for the 2019-2020 academic year.

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