Brian Arsenault
Interim Director, ICS
Account Manager, Faculties
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听ICS is听the McGill community鈥檚 primary point of contact for IT-related support. Key services include the following:
- IT Service Desk (managed by Alex Bechalani) provides front-line support via phone and email for the McGill community on all centrally provided IT services, as well as walk-in support at the downtown and Macdonald campuses. Refer to the for information on the types of support available.
- IT Process Management听(managed by Andrew Lutzuk) govern the set of detailed practices for IT service management in the areas of Request Fulfillment, Change Management, Incident Management, Problem Management, Asset & Configuration Management and Continual Service Improvement.
- Campus Printing (managed by Daniel Faucher) manages the uPrint service, which provides centralized printing, copying, and scanning capabilities throughout the university.
- IT Enterprise Desktop Solutions听provides听back-end systems administration for IT Services鈥� managed end-user computers. They evaluate new technologies and provide guidance, support, and best-practices throughout the community for end-user computing software, hardware, and systems administration.
- IT Desktop Support (managed by Jean-Francois Lachance) provides onsite computer support and equipment lifecycle management for customer faculties and administrative units.
Account Manager, IT Support Services for Faculties
The account managers are the primary contact for their respective stakeholders. They provide regular updates on the progress of IT initiatives, engage in proactive discussions concerning stakeholders鈥� business vision, requirements, and priorities, and inform about upcoming IT trends. Account managers also help streamline the fulfillment of clients鈥� IT needs by engaging the right IT team at the right time.
